DOI: 10.11118/978-80-7509-820-7-0255

KNOWLEDGE ABOUT COVID-19 AS AN ELEMENT OF HEALTH PROFESSIONALS SATISFACTION MANAGEMENT

Aleksandra CZARNECKA

The experience in the fight against the COVID-19 pandemic shows the difficult and sometimes dramatic conditions of medical professionals' work. For most of them, constant exposure to a dangerous virus undoubtedly affects not only their sense of security, but also their satisfaction in terms of functioning in the workplace. In the era of universal and instant communication channels in the form of the Internet and various types of communicators, citizens received various, mostly contradictory and false information about the virus, the situation of the pandemic and the rules of safe functioning within it. It seems, however, that the group of medical professionals, by virtue of their education and occupations, was and is one of the best prepared groups of employees in terms of information. In addition to their knowledge of the virus itself, these employees also have the knowledge of where to find reliable information on the latest scientific reports on the disease. These circumstances undoubtedly shape job satisfaction.
Purpose: The purpose of this article is to present the views of medical professionals regarding their job satisfaction in relation to their access to knowledge and information about the COVID-19 pandemic and their functioning in the workplace.
Design/methodology/approach: The research was conducted in December 2020 on a representative sample of healthcare professionals with the aim to identify their opinions on functioning in the workplace during the COVID-19 pandemic. For the research purposes, the CATI technique was applied with a Likert scale-based questionnaire. The following tests were used for the purpose of data analysis in the STATISTICA program: the Kruskal-Wallis ANOVA on ranks test, the Mann-Whitney test and Pearson’s chi-square test. The strength of correlations between the variables was evaluated by means of Spearman’s rank correlation coefficient.
Findings: The statistical analysis shown the relationship between the employee access to knowledge and information variables and the job satisfaction variable. Spearman's rank order correlations for the satisfaction index, with p

Keywords: knowledge and information, work satisfaction, healthcare professionals, COVID-19 pandemic

pages: 255-262, Published: 2021, online: 2021