DOI - Vydavatelství Mendelovy univerzity v Brně

Identifikátory DOI

DOI: 10.11118/978-80-7509-990-7-0024

NATURE OF INTERNAL COMMUNICATION AMONG E-WORKERS, CASE STUDY

Michal Beňo1, Jan Kříž2, Dagmar Cagáňová3, Zuzana Cagáňová4
1 Prague City University, Business Faculty, Hybernská 24, 110 00 Praha 1, Czech Republic
2 Institute of Technology and Business, Okružní 517, 370 01 České Budějovice, Czech Republic
3 Comenius University Bratislava, Faculty of Management, Odbojárov 10, 820 05 Bratislava 25, Slovakia
4 Mendel University in Brno, Faculty of Business and Economics, Zemědělská 1, 613 00 Brno, Czech Republic

Research background: COVID-19 pandemic caused a rapid shift to full-time remote work environment. Workforce productivity, engagement, and success are affected by how the company interacts with its workforce. Human-to-human connection without clear communication is impossible. Communication is essential for a stable, engaged company. In e-work environment even more. Purpose of the article: The purpose of this study is to provide recommendations for improving the flow of information and stregthen the sense of community among real e-employees in a remote work environment. Methods: a quantitative study (web-based survey) in a Greek multicultural company has been used. Authors tried to find answers to following research questions: How do e-employees perceive internal communication methods in their organization? Which of the internal communication channels were used most effectively? Findings & Value added: Based on the crea ted questionnaire, a total of 7 hypotheses were determined, all of which were statistically confirmed. Obtained data confirms the raising importance of internal communication, especially in times of crisis as employees considered as a homogenous. We can underline the sample based in Greece but located various European countries and in a context of unprecedented crisis. English as predominant spoken language. Finally, this research only explores the role of internal communication in an organizational context (formal, casual, organized, or unplanned). The survey was conducted during pandemics and has some interesting implications for communication professionals and researchers in the field of internal communication.  The present study examines internal communication in e-working settings. Previous studies have excluded the situation for e-employees. The results provide new insights into internal communication behaviour in e-work.

Klíčová slova: internal communication, e-work, methods, channels, multiculturality

stránky: 24-35, online: 2024



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