DOI - Vydavatelství Mendelovy univerzity v Brně

Identifikátory DOI

DOI: 10.11118/978-80-7701-082-5-0147

Review of Research: The Impact of Modern Technologies and Artificial Intelligence on Internal Communication in the Digital Workplace

Jan Krist ORCID...1, Zdenka Konečná ORCID...1
1 Department of Management, Faculty of Business and Management, Brno University of Technology - VUT Brno, Kolejní 2906/4, 612 00 Brno, Czech Republic

The rapid advancement of information and communication technologies and the growing integration of artificial intelligence (AI) have fundamentally transformed the nature of internal communication within organizations. This paper presents a systematic review of contemporary research exploring the impact of modern technologies and AI on internal communication in the context of the digital workplace. The study follows the PRISMA methodology to identify, analyze, and synthesize 55 relevant scientific sources indexed in scientific databases. The findings were categorized into four main research areas: conceptualization and structural frameworks of the digital workplace; digital internal communication and tools; automation, AI, and their impact on employees; and leadership, organizational culture, and trust. Results indicate that internal communication is evolving from a transactional to a strategic and integrative organizational function that links technology, culture, and human capital. While the adoption of AI improves efficiency, it also raises challenges related to trust, interpersonal relationships, and the psychological well-being of employees. Leadership and organizational culture play a critical role in fostering digital competencies, engagement, and digital trust necessary for effective communication in digital environments. The review highlights the need for further research on the socio-technical and ethical dimensions of AI adoption, focusing on the long-term effects of automation on communication dynamics and organizational sustainability.

Klíčová slova: Digital Workplace, Internal Communication, Artificial Intelligence, Digital Transformation, Socio-technical Systems, Organizational Culture

stránky: 147-151, online: 2026



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