DOI: 10.11118/ecos2026_001

ERP System Security Through the Eyes of Users: Evidence from Serbian Enterprises

Sanela Arsić¹, Aleksandra Radić¹, Đorđe Nikolić¹

¹ Engineering Management Department, Technical Faculty in Bor, University of Belgrade, Vojske Jugoslavije 12, 19210 Bor, Serbia

Enterprise resource planning (ERP) systems are integrated business platforms characterised by a high need for security, which is a fundamental requirement for efficient operation. Although many vendors include comprehensive security mechanisms in their ERP solutions, user perceptions of security are also crucial for adequate system adoption. This study examines users’ perceptions of ERP system security and reliability in relation to demographic characteristics. Analysis of Variance (ANOVA) was used to identify differences in responses. The empirical research included a sample of 206 ERP system users from organisations in Serbia. The ANOVA results show that user perceptions differ significantly by users’ level of education, the organisation’s industry sector and economic activity, and the frequency and duration of system use. These findings provide valuable insights into variations in perceptions of ERP system security and help identify behavioural patterns influenced by demographic factors.

Keywords: ERP systems, security perception, user behaviour, ANOVA, demographic factors

pages: 2-2